Assessing and Correcting Personal Information
You may request access to personal information Bridge and Civil holds about you and you may request corrections be made to that information.

Bridge and Civil will generally provide you with access to any personal information we hold about you on request. In limited circumstances, however, access may be refused if required or permitted by law. If Bridge and Civil does not provide you with access, we will explain the reasons for our refusal in writing.

Bridge and Civil will not charge you for making an application to access your personal information but may charge a reasonable fee to cover the cost of giving access, such as photocopying costs. Bridge and Civil will advise you if such a charge applies before your request is dealt with.

How Does Bridge and Civil Secure Personal Information?
Your personal information is held on databases and physical files. Bridge and Civil takes appropriate technical, organisation and physical measures to keep your personal information secure.

If Bridge and Civil outsources services involving the use of personal information, it will take steps to ensure the protection of your personal information.

Website
In the course of using our website, you may provide us with personal information. Bridge and Civil takes all reasonable steps to ensure its security within our own system.

Sending Personal Information Overseas
Before disclosing personal information to an overseas recipient, Bridge and Civil will take reasonable steps to ensure that the overseas recipient does not breach the APPs in relation to the information.

Bridge and Civil will be accountable for the overseas recipient’s acts or practices in relation to the information that would breach the APPs.

Company Software
If an Employee is using company software on a personal or work device for work purposes, Bridge and Civil may have access to location information which relates directly to an Employee’s employment. Employees will have access to this information kept ensuring transparency. Bridge and Civil will rectify the information if it is found to be incorrect or incomplete.

Complaints Procedure
This Privacy Complaint Handling Procedure sets out the process Bridge and Civil will undertake to deal with complaints regarding breaches of Australian privacy law including under the Privacy Act and State and Territory legislation relating to health information.

Any complaints should be made in writing to Bridge and Civil HR Manager.

Bridge and Civil will resolve all privacy complaints through this procedure:

Step 1: A privacy complaint is received (Complaint).

Step 2: Within (5) business days following receipt of the Complaint, Bridge and Civil will send a communication via post, fax or email to the person who made the complaint (Complainant) acknowledging receipt of the Complaint.

Step 3: Following the acknowledgment of receipt of the Complaint (as outlined in Step 2), a Bridge and Civil investigator will notify the Complainant via post, fax or email, that they have been assigned to investigate the Complaint and commence the investigation.

Step 4: The investigator will investigate the Complaint. During this process, the investigator may request further information from the Complainant.

Step 5: Within thirty (30) business days from the date all information is received, the Investigator will contact the Complainant via post, fax or email, notifying the Complainant of proposed avenues of resolution. The Complainant and the investigator may work together to collaboratively resolve the Complaint to the Complainant’s satisfaction. Bridge and Civil will notify the individual if additional time is needed to respond due to the complexity of the inquiry.

Step 6: If the Complaint cannot be resolved by the Complainant and the Investigator in accordance with Step 5, then the Investigator will notify the HR Manager (Notification) who will then take steps to resolve the matter.

Step 7: Following receipt of all requested information, the HR Manager will contact the Complainant via post, fax or email, and propose an avenue(s) of resolution.

Step 8: If the Complainant agrees to the proposed avenue(s) of resolution, the Complainant and the HR Manager will work together to close the matter.

Step 9: In circumstances where resolution cannot be achieved in accordance with Steps 1 to 8, the HR Manager will advise the complainant that they may direct their Complaint to the Federal Privacy Commissioner or take independent advice as to their rights.

The Complainant may contact the Federal Privacy Commissioner as follows:

By telephone: 1300 363 992

By writing: Director of Complaints, Office of Federal Privacy Commissioner, GPO Box 5218, Sydney NSW 1042

By email: enquiries@oaic.gov.au

6. Enforcement
Employees must comply with the requirements of this policy. Any breach of this policy may result in disciplinary action.

7. Document Review
Bridge and Civil reserves the right to vary, replace or terminate this policy from time to time.